The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
But please contact me if you have any problems with your order.
Privacy Policy (Last updated: November 6, 2025)
At RETROMOOD Studio Store, your privacy matters to us.
This Privacy Policy explains how we collect, use, and share your information when you purchase from our Etsy shop, contact us, or use our services through Etsy.com and related sites.
Information We Collect
To fulfill your order, we collect certain details (provided via Etsy), including:
Your name
Email address
Postal address
Payment information (securely processed by Etsy)
Details of your order
You may also provide additional information for custom textile or décor orders.
How We Use Your Information
We use your information to:
Fulfill your order and provide customer support
Comply with legal and tax obligations
Communicate about your order or custom requests
Improve our services and products
We do not use or share your information for marketing without your consent.
Information Sharing
We share information only as needed to provide our services:
Etsy: to comply with Etsy’s Seller Policy and Terms of Use
Delivery Services: trusted couriers to ship your order
Legal Compliance: when required by law, court order, or to prevent fraud or abuse
Data Retention
We keep your information only as long as necessary to provide our services and comply with legal obligations (usually up to 5 years).
Data Transfers
Your information may be processed or stored outside the EU (e.g., through Etsy or shipping services). We ensure your data is handled securely.
Your Rights (EU/EEA Residents)
You have the right to:
Access, correct, or delete your data
Object to or restrict our data processing
Receive a copy of your data (data portability)
Withdraw consent at any time
To exercise these rights, contact us.
Yes! We’re happy to create personalized textile and décor pieces.
Just send us a message with your idea or request before purchasing.
If your order arrives damaged, please contact us within 3 days of delivery with photos of the item and packaging.
We’ll work with you to offer a replacement or refund.